Page 2 - HCN Professional Services Booklet
P. 2
Information Technology
Services
Health Choice Network, Inc. (HCN) provides superior technology services, support, guidance, training, and industry
recommendations for all technology products and services to ensure all information is secure, protected, accessible,
up-to-date, and reliable. HCN’s services empower health care providers to improve the efficiency, quality, and value of care.
PROFESSIONAL IT SERVICES
CLOUD FIRST HEALTH CARE LEADER
HCN is a front-runner in implementing software solutions in the
It’s all in the Cloud. areas of Electronic Health Record (EHR), oral health record and
behavioral health systems. These technologies enable patients
via reduced errors and safer transmission of information among
labs, pharmacies, hospitals and physicians.
IT LEADERSHIP TECHNOLOGY MEMBER
SUPPORT SERVICES EXPERIENCE
Provides strategic guidance and Cloud hosting services for approved CRM tool for service requests
planning for FQHC IT projects enterprise applications Manage center escalations and
Annual IT planning and budget Disaster preparedness/recovery critical issues
assistance Network design & configuration After-hours service desk for level 1
FQHC IT oversight and User security & profile maintenance issues as needed
governance as needed
Software upgrades and testing On site support services for FQHC
Center connectivity and device specific projects and on site
configuration assessment of IT infrastructure as
needed
IT BUSINESS BUSINESS
OPERATIONS INTELLIGENCE CISO SERVICES
Volume pricing / purchasing of IT Executive dashboard for monthly Security awareness training
equipment and services informatics Security risk assessment and
(includes renewal and vendor Enterprise-wide BI data warehouse recommendations (HIPAA
management) and analytics dashboards compliant)
Management of HCN approved Customized BI reporting and Email security protection
equipment list visualization Center firewall review and audit
Annual auditing of system Implementation of custom data
licensing and compliance feeds and system integration for Overall threat detection and
prevention
3rd party systems
Additional information available upon request. www.hcnetwork.org
®
TECHNOLOGY
2024, Health Choice Network, Inc. All Rights Reserved.
