Page 2 - HCN Professional Services Booklet
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Health Choice Network
Information Technology
Services
Health Choice Network, Inc. (HCN) has been recognized as a leader in value-based
care solutions with a new focus on population health and care management for our
Federally Qualified Health Centers (FQHC’s) and safety-net Providers. Our daily focus
includes supporting our members on quality measures, value-based insurance
design (VBID) and financial analytics to both track and demonstrate successful
approaches to treating complex patients within our communities.
Cloud first health care leader
Professional IT Services
HCN is also a front-runner in implementing software solutions in the areas of Electronic
Health Record (EHR), oral health record and behavioral health systems. These technologies
enable better patient outcomes through reduced errors and safer transmission of information
among labs, pharmacies, hospitals and physicians. HCN’s services empower health care providers
to improve the efficiency, quality and value of care.
IT Leadership Support IT Business Operations
Provides strategic guidance and planning for Volume pricing/purchasing of IT equipment and
FQHC IT projects services (including renewals and vendor
Annual IT planning and budget assistance management)
FQHC IT oversight and governance as needed Management of HCN approved equipment list
Annual auditing of system licensing and compliance
Technology Services
Business Intelligence
Cloud hosting services for approved enterprise
applications and technology Executive dashboard for monthly informatics
Disaster preparedness/disaster recovery Enterprise-wide BI data warehouse and analytics
Network design, configuration and support dashboards
User security and profile maintenance Customized BI reporting and visualization
Software upgrades and testing Implementation of custom data feeds for reporting
Center connectivity and device configuration and analysis
System integration for 3rd party systems
Member Experience
Chief Information Security
Maintain client relationship management tool for all Officer (CISO) Services
service requests and reports center specific metrics
Dedicated team to manage center escalations and Security awareness training
critical issues list for HCN systems and services Security risk assessment and recommendations
After-hours service desk for level 1 issues as needed (HIPAA compliant)
Level 2 and level 3 support provided to FQHC MIS staff Email security protection
On site support services for FQHC specific projects Center firewall review and audit
On site assessment of IT infrastructure as needed Overall threat detection and prevention
® ®
9064 NW 13 Terrace I Miami, FL 33172
Additional information available upon request. www.hcnetwork.org 25 + Years of Service
2021, Health Choice Network, Inc. All Rights Reserved.
