Quality Focus Services
Our health center care teams are the heart of patient care. HCN recognizes the critical impact our clinicians have on outcomes and has developed various forums for which our care teams can maintain a pulse on strategies to improve the patient care experience and drive quality of care for our patients.
As a member of Health Choice Network, our centers are encouraged to engage with their fellow FQHCs and contribute their expertise in the following forums:
Quarterly Clinical Leadership Meetings
Clinical leaders across the network convene quarterly via video conferencing to address center clinical priorities and to share leading practices from a clinical quality and operational viewpoint. Representatives are charged with promoting use of Health Information Technology (HIT) and optimization for their physicians and clinicians, providing clinical expertise on agreed upon focus areas and reporting back important initiatives to their center. Directives received from this group help tailor the focus of both our quality and optimization workgroups.
The Quality Workgroup is a collaboration of health center representatives who bring forth expertise in designated focus areas. The workgroup meets on a monthly basis and rotates their key areas of focus throughout the year. They evaluate reports, practices, and processes to facilitate the improvement of patient outcomes and quality measures through:
The Optimization Workgroup is comprised of select center super users, clinicians, and EHR specialists identified as having enhanced knowledge of the system. The role of the optimization workgroup is to provide input and oversight into clinical content development processes, guide system optimization targets, promote content training, champion buy-in and support enhancements and clinical content rollouts. The workgroup will serve as the structure that continually evaluates documentation methods and processes to accurately capture the quality of care rendered by:
Clinical Leaders Workshop
HCN has designed a bi-annual workshop tailored to both new and seasoned community health center clinical leaders that addresses the core knowledge and skills needed to excel in the ever-changing community health environment. The primary focus of these workshops is on clinical operations and continuous quality improvement involving a mix of facilitator-led collaborative discussions, guided learning, analytical exercises, and onsite exposure to a local health center.
HCN has deployed a team dedicated to ensuring our EHR system continues to be primed for optimal use for our members. The system optimization team provides an enhanced focus on testing & validation of system processes and continually assesses our centers’ current utilization and the impact on EHR performance. Our member centers’ current system health check includes:
HCN is committed to helping our centers reach their continuous quality improvement goals by bringing forth innovative solutions, optimizing technology, developing leading practices and facilitating collaboration amongst our health centers. HCN Members have direct access to the following resources: